We have a 10-day return policy, meaning you have 10 days after receiving your item to request a return.
Eligibility for Returns:
- Items must be unworn or unused, with tags attached, and in their original packaging.
- You must provide a receipt or proof of purchase.
To start a return, contact us at support@lucidberlin.com. Once your request is approved, we will provide you with the return address via email.
Please note:
- The buyer is responsible for covering the return shipping costs.
- Returns sent without prior approval will not be accepted.
- For any return-related questions, feel free to reach out to support@lucidberlin.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- Your item is defective, damaged, or you received the wrong item.
We will assess the issue and provide a solution as soon as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Sale items and gift cards
Exchanges
If you wish to exchange an item, the fastest way is to return the original item and place a new order once the return is accepted.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Conditions:
- Items must be unworn or unused, with tags attached, and in original packaging.
- You must provide proof of purchase.
- The buyer is responsible for return shipping costs.
Refunds
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, the refund will be issued to your original payment method within 10 business days.
- Processing times may vary based on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@lucidberlin.com.