How can we help?
When will my order ship?
We usually process orders within 1–3 business days.
Once shipped, you’ll get a tracking link straight to your inbox.
How long does shipping take?
Shipping Time: Once shipped, delivery typically takes 7–10 business days, depending on your location.
Delays can happen. But we’ll always keep you posted.
How do I track my order?
Use the Track Your Order page and enter your order reference + postal code.
Still stuck? Hit us at support@lucidberlin.com
Do you accept returns or exchanges?
Yeah — within 14 days of receiving your order.
Item must be unworn, in original condition.
Email us before sending anything back.
How do I know what size to get?
Check our size guide on each product page.
Still unsure? DM us on IG or email us — we’ll help you out.